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Questions and Answers about the Good Neightbor Next door and Teacher program

Is the house in a Revitalization area? (enter address)

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The TND program is open to any person "employed full-time by a public school, private school, or federal, state, county, or municipal educational agency as a state-certified classroom teacher or administrator in grades K-12." Participants must certify that they are employed by an educational agency that serves the school district/jurisdiction in which the home they are purchasing is located.
Teachers wishing to purchase a home under the TND program must be in good standing with their employer. Your employer must certify that you are a full-time teacher or school administrator. You don't have to be a first-time homebuyer to participate. However, you cannot own any other home at the time you close on your TND home. You must agree to live in the HUD home as your only residence for 3-years after you move into it.
Additional details and rules for the Teacher Next Door program may be found in Housing Notice 99-30.

Subject:  Single Family Property Disposition Officer Next Door
          Program/Teacher Next Door Initiative


The purpose of this Notice is to:

I.   Provide updated and consolidated procedures for
     administering the Officer Next Door (OND) Sales
     Program.  This Notice incorporates information
     contained in Notices H 97-51  and H 97-73, as well as
     revisions to the OND program which were published as an
     interim rule in the Federal Register on July 2, 1999.

II.  Announce implementation of the Teacher Next Door
     Initiative (TND) which will expand eligibility for the
     purchase of insured and uninsured revitalization area
     properties by private and public school teachers.
     Sales and administrative procedures for this one-year
     initiative will be exactly the same as those used for
     the Officer Next Door Program, with the exception of
     program eligibility and SAMS reporting.


     Attached is the Officer Next Door/Teacher Next Door Sales
Program Procedures Manual, which includes the interim rule for
Officer Next Door (See Exhibit A) and the Federal Register notice
for the Teacher Next Door Initiative (See Exhibit B).  Although
public comments are being solicited on the interim rule, changes
will also apply to the new Teacher Next Door Initiative.  Upon
issuance of the final rule, you will be notified of any further
changes to the program.

Major policy changes included in the Notice:

A.   Expansion of Program Eligibility to include Private and
Public School Teachers


The Department's Teacher Next Door (TND) initiative is a
one-year program designed to strengthen America's communities by
encouraging public and private school teachers to live in low and
moderate income neighborhoods.  Eligibility for the Teacher Next
Door initiative requires participants to certify that they are
employed by an educational agency that serves the school
district/jurisdiction in which the home they are purchasing is
located.  In addition, homes may be purchased directly from HUD
without the use of a broker.  Teachers wishing to purchase a home
under the TND program must be in good standing with their
employer and meet the following criteria:

     Be employed full-time by a public school, private school, or
     federal, state, county, or municipal educational agency as a
     state-certified classroom teacher or administrator in grades
     K-12

Should a married couple be eligible under both the Officer
Next Door and Teacher Next Door programs, they are eligible to
purchase under one, but not both, programs.

B.   Second Mortgage

To qualify to purchase a home through the Officer Next Door
or Teacher Next Door programs, a law enforcement officer or
teacher must agree to execute a second mortgage and note in the
name of the Department.  Previously, only the inclusion of a
restrictive covenant in the deed was required.  If a program
participant fails to meet the continuing obligations of their
respective program, the amount of the second mortgage will be due
and payable.  The amount of the second mortgage will be reduced
on a pro rata basis over the owner-occupancy term. (See OND/TND
Policy and Procedures Manual, page 2.)

C.   Initial and Annual Certification

Law enforcement officers and teachers must certify
initially, and once annually, for each year of the owner
occupancy term, that he or she continues to own and live in the
home as his or her sole residence and does not own other
residential real property. (See OND/TND Policy and Procedures
Manual, page 3.)

D.   Multiple Homes

During the entire duration of the owner-occupancy term, a
law enforcement officer or teacher is prohibited from owning
residential real property other than the home purchased through
the OND/TND programs. (See OND/TND Policy and Procedures Manual,
page 2.)

E.   Single-Unit Homes

Only single-unit homes are available for purchase through
the OND/TND Sales Programs. (See OND/TND Policy and Procedures
Manual, page 2.)

F.   Property Availability

The time period in which law enforcement officers and
teachers are eligible to submit purchase offers for properties
under their respective programs at a 50 percent discount has been
extended.  Offers may be submitted by law enforcement officers
and teachers following the initial five day offering period.
Consideration, however, will only be given to these offers
provided no other acceptable offers have been received and the
property is located in a HUD-designated revitalization area.
This extension beyond the initial five day offering period
previously authorized does NOT apply to governmental agencies or
nonprofit organizations.  All direct sales procedures previously
in place will continue to apply to these groups. (See OND/TND
Policy and Procedures Manual, page 10.)

G.   Reduction in MIP on 203(K) Mortgage Transactions

When a law enforcement officer or teacher uses a 203(k)
rehabilitation mortgage to purchase a property through the
OND/TND programs, the mortgage insurance premium will be reduced
by 20 percent. (The procedures to implement this will be issued
under separate cover.)

It is imperative that HOCs familiarize themselves with
established policy and procedures for administering the OND/TND
programs, since they are responsible for M&M contractor's
performance under the programs.

HOCs will provide Headquarters, Single Family Asset
Management Division, the names, telephone numbers and e-mail
addresses for the staff person(s) who are responsible for
providing OND/TND information to the M&M contractors.

Your support and effort in administering the Officer Next
Door and Teacher Next Door Sales programs is appreciated.  Please
ensure that these updated procedures are immediately provided to
your Management and Marketing Contractors and implemented upon
receipt.  If you have any questions, please contact the Single
Family Asset Management Division at (202) 708-1672.

                         William C. Apgar
                         Assistant Secretary for Housing
                           Federal Housing Commissioner

Click Here for PDF Attachment

Click here or type Alt-n for current program information: http://www.hud.gov/offices/hsg/sfh/reo/tnd/tnd.cfm

Click here or type Alt-h to contact your local HUD Homeownership Center: http://www.hud.gov/offices/hsg/sfh/hoc/hsghocs.cfm

 

TYPES OF PURCHASERS

Types of Purchasers

Anyone can purchase a HUD property. There are two types of general purchasers: Owner Occupants and Investors. There are also several special programs for purchasers who qualify.

Owner Occupant Purchasers
An Owner Occupant Purchaser is a purchaser who will be living in the property that they intend to purchase. The following regulations apply to owner occupant purchasers:
1. Must certify that they will live in the property as their primary residence for at least 12 months.
2. Must certify that they have not purchased a HUD owned property as an Owner Occupant Purchaser (regardless of financing type) within the last 24 months.

The Owner Occupant Priority Period
All new property listings have an Owner Occupancy priority period in which only owner occupant purchasers will be considered. This period is the first 10 days that the property is listed on the Internet. (Some cities have extended owner occupant periods – this information would be noted on the Property listings on the website). If a contract is cancelled and the full 10 days on the market have not been fulfilled the property will be offered exclusively to Owner Occupants until after this period has been completed. Price reductions are sometimes made on properties and for 5 days after a price reduction preference will be given to Owner Occupant buyers. Bids by investors will not be considered until the final day of the Owner Occupancy Period.

Investor Purchasers
An investor purchaser is a purchaser who does not intend to live in the property being purchased as a primary residence. An investor may purchase a HUD property to re-sell, rent, or lease the property after settlement with HUD has been completed. Investor Purchasers also include a purchaser who is buying a HUD property as a second home and does not intend to occupy the property as their primary residence.

Officer Next Door Participants
You must be a full-time, sworn law enforcement officer who is "employed full-time by a federal, state, county or municipal government; or a public or private college or university." You must be "sworn to uphold, and make arrests for violations of, federal, state, county, or municipal law." Your employer must certify that you are a full-time police officer with the general power of arrest. You don't have to be a first-time homebuyer to participate. However, you cannot own any other home at the time you close on your OND home. You must agree to live in the HUD home as your only residence for 3-years after you move into it. Additional details and rules may be found in the program regulations.

Teacher Next Door Participants
The TND program is open to any person "employed full-time by a public school, private school, or federal, state, county, or municipal educational agency as a state-certified classroom teacher or administrator in grades K-12." Participants must certify that they are employed by an educational agency that serves the school district/jurisdiction in which the home they are purchasing is located.
Teachers wishing to purchase a home under the TND program must be in good standing with their employer. Your employer must certify that you are a full-time teacher or school administrator. You don't have to be a first-time homebuyer to participate. However, you cannot own any other home at the time you close on your TND home. You must agree to live in the HUD home as your only residence for 3-years after you move into it.
Additional details and rules for the Teacher Next Door program may be found in Housing Notice 99-30.

Firefighter Next Door Participants
The FND program is open to any person who, for purposes of this program, is defined as an individual who is employed as a full-time firefighter by a fire department of the federal government, a state, a unit of general local government, or an Indian tribal government serving the area where the home is located.You don't have to be a first-time homebuyer to participate. However, you cannot own any other home at the time you close on your FND home. You must agree to live in the HUD home as your only residence for 3-years after you move into it.
Additional details and rules for the Firefighter Next Door program may be found in Housing Notice 05-17674.

Emergency Medical Technician Next Door Participants
The END Program is open to any person who, for purposes of this program, is defined as an individual who is employed as a full-time firefighter or emergency medical technician by a fire department or emergency medical services responder unit of the federal government, a state, a unit of general local government, or an Indian tribal government serving the area where the home is located.You don't have to be a first-time homebuyer to participate. However, you cannot own any other home at the time you close on your END home. You must agree to live in the HUD home as your only residence for 3-years after you move into it.
Additional details and rules for the Emergency Medical Technician Next Door program may be found in Housing Notice 99-30.

Approved Non-Profit Agencies
HUD-approved Non-Profits receive a discount on purchasing HUD properties. This discount is between 10% and 30% off the purchase price of the property and is based on the insurability and location of the property. The non-profit agency MUST be a HUD Registered Non-Profit Agency to qualify for the discount for more information on how to become a HUD approved Non-profit please click the link below.

QUESTIONS and ANSWERS

HUD Homestore FAQs

Videos showing you how to use HUD Homestore

Click the links below to see short videos on the topics listed. The videos may take some time to load.

· Resetting a Password and Forgot your Password
· Forgot Your User Name
· Registering a Principal Broker
· Registering a Selling Agent or Associate Broker
· Entering a Bid for a Property
· Broker Login and Checking Bids
· Modifying and Withdrawing Bids

 

General

Do the contractors selling and maintaining the homes for HUD have
toll-free phone numbers?

Who can buy a property on HUDHomestore.com?

How do I search for a property?

Why do I have to register and create a login?

What are the listing periods?

Where do I go if I have questions about a property?

Where do I go if I need help with my HUDHomestore.com registration or login, or have problems using this site?

What are the HUD Special Programs?

How can I find out if I'm eligible for one of the special programs?

What are the different property contacts for the HUD property for sale?

Property Search

How do I search for a property in my area?

Can I save searches or bookmark properties?

How can I see properties or searches that I've saved?

How can I rerun searches that I've saved?

How can I be notified that there are new listings I might be interested in?

Buyers

How do I search for a property in my area?

Can I buy a home for investment purposes?

How can I find out if I'm eligible to buy a property?

Can I bid on homes myself?

Can I buy a property with someone else?

How can I get more information about a property I want to buy?

Do I have to register to make an offer?

What if I forget my password or user name?

How do I update my personal (profile) information?

Do I need an agent to make an offer?

My computer won't display a PDF document. What can I do?

Brokers/Agents

It's just after midnight Central Time. Why can't I put in a bid?

What happened to my bid?

Is there something that explains the changes to HUD Home Sales?

How do I register on the site?

How do I obtain a NAID?

Where do I go if I need help with NAIDs?

Where do I go if I need help with my HUDHomestore.com registration or login, or have problems using this site?

Why do I have to register as a bidder?

How do I become a HUD-registered broker?

If I am licensed in more than one state, can I make offers for people in each state?

What if I forget my password or user name?

I remember my exact user name and password. Why can't I log in?

How do I get my broker listing corrected on HUDHomestore.com?

Why can't I see my name with the Find a Broker search when I've registered as a Bidder on the listing site?

I am a broker and have obtained several NAIDs that I use with different branch offices. I can register the NAID for one office, but when I go to register a NAID for a second office I get a message that says that my license is already associated with a NAID.

I am a selling broker and have entered my broker's NAID and my real estate license number, but I am getting an error. Why can't I register?

How do I update my personal (profile) information?

On which screen can I submit an offer?

How do I keep track of offers I make for clients?

What do I do if an offer has been counteroffered?

What do I do if an offer has been accepted?

What is the Bid Amount?

What is a Bid Open Date?

When are bids opened?

Can I cancel an offer after it has been submitted?

How do I find out if an offer has been accepted?

Bid Status

How can I see the status of bids for the property I made an offer on?

What are the different bid statuses?

General

Do the contractors selling and maintaining the homes for HUD have toll-free phone numbers?

Yes they do. Click the link below to get a PDF of the list:
· Contractor toll-free phone number list

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Who can buy a property on HUDHomestore.com?

HUD has indentified five buyer types that are eligible to purchase HUD-owned homes. Certain conditions must be met to determine the eligibility of a buyer to bid on a particular home. Only registered bidders can make offers on properties. Homebuyers must use a registered selling broker or selling agent to make an offer on their behalf.

Owner Occupant: Eligible owner occupants are individuals with a valid SSN who have not purchased a HUD property with the past two (2) years. They can bid on homes in the Exclusive or Extended periods. Owner occupants rank above nonprofits and government agencies in the bid-selection process for Exclusive and Extended listings.

Investor: Eligible investors are individuals with a valid Social Security Number (SSN) or Employer Identification Number (EIN). They can only bid on homes in the Extended phase and are ranked below other types of bidders in the bid-selection process.

Good Neighbor Next Door (GNND): Good Neighbor Next Door (GNND): Eligible GNND buyers can find details on the program on the following Web page - http://www.hud.gov/offices/hsg/sfh/reo/goodn/gnndabot.cfm. GNND buyers can bid on single-unit homes in a Revitalization Area during the Lottery phase. During the Lottery phase, GNND buyers (1) get a 50% discount off the HUD appraised value, and (2) are given preference over Government Agencies and Nonprofits in the selection of a bid-winner. After the Lottery phase, GNND buyers are not eligible for the 50% discount.

For example, if HUD lists a home at $100,000 and the home is in the Lottery phase, a GNND buyer can buy it for $50,000 provided they occupy the home as their personal residence for the required 36-month occupancy period. If they qualify for any FHA-insured mortgage program, their down payment is only $100 and they may finance closing costs.

Nonprofit: Eligible nonprofit organizations, can bid on homes in Lottery, Exclusive, and Extended phases provided they are in approved purchase areas. If the property is in the Lottery phase, the home must be uninsured. Nonprofits rank below Government Agencies in the bid-selection process for the Lottery phase, but above them for Exclusive and Extended listings. Nonprofits cannot bid for Dollar homes.

See http://www.hud.gov/offices/hsg/sfh/np/np_home.cfm for more information.

Government Agency: Approved government agencies can bid on homes in Lottery, Exclusive, and Extended phases provided they are in approved purchase areas. If the property is in the Lottery phase, the home must be uninsured. Government agencies can bid for Dollar homes.
See http://www.hud.gov/offices/hsg/sfh/reo/goodn/dhmabout.cfm for more information.

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How do I search for a property?

You can search for all the HUD properties in a state by clicking on the state on the map or selecting it from the list.

You can type in part of the street address, or part of any of the other text fields. The system will select all properties that contain in the corresponding fields the letters or numbers that you type in.

You can also search by a price range, number of bedrooms or bathrooms, buyer type, or property status.

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Why do I have to register and create a login?

You are required to register with HUDHomestore.com in order to save listings, save searches and receive email alerts.

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What are the listing periods?

Properties can be in one of four listing periods, depending on the type of property, the Bid Open Date, and how long it has been on the market. These listing periods are:

Lottery: For an insured or uninsured single unit property in a revitalization area, plus all other uninsured properties. The initial listing period is seven (7) days.

Exclusive

(a) For insured properties not in a revitalization area. The initial listing period is thirty (30) days.

(b) Unsold insured or uninsured single unit properties in a revitalization area. This listing period is thirty (30) days. For unsold uninsured properties, the listing period is five (5) days.

Extended: For properties that are not sold in the Lottery or Exclusive periods, this listing period is one-hundred-and-eighty (180) days from the original list date.

Dollar: For unsold properties after the Extended period, this listing period is ten (10) days, after which the home returns to an Extended listing.

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Where do I go if I have questions about a property?

Contact the Listing or Selling Agent, or the Asset Manager for the property. You can find contact information by clicking the Property Case number, then clicking the Agent Info tab. The HUD Homestore Help Desk cannot answer questions about individual properties and will refer you back to the Agent Information.

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Where do I go if I need help with my HUDHomestore.com registration or login, or have problems using this site?

For password or user name problems, look at one of these videos
(they may take some time to load):

· Resetting a Password and Forgot your Password
· Forgot Your User Name

Via email: If you need help using HUDHomestore.com:
Email the Help Desk at HUDHomestoreHelp@yardi.com
and include your first and last name, your phone number, your email address, and your user name (if you have one). If there's a problem with a specific case, please include the case number. If there's a problem with a screen, try taking a screen shot of the active window (press Alt + PrintScreen) and pasting it into the email.

If you’re a bidder: Be sure to include the following information:

1. Your user name (if you have one)
2. Your NAID or Principal Broker's NAID
3. Real Estate License number(s)
4. State(s) Licensed
5. Items 2 through 4 for any additional brokers

For technical questions about using the HUDHomestore.com website, phone 866-777-2034.

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What are the HUD Special Programs?

Good Neighbor Next Door: Law enforcement officers, pre-kindergarten through 12th grade teachers, and firefighters/emergency medical technicians can contribute to community revitalization while becoming homeowners through HUD's Good Neighbor Next Door Sales Program. HUD offers a substantial incentive in the form of a discount of 50% from the list price of the home during the Lottery phase. In return, the purchaser must commit to live in the property for 36 months as their sole residence.
See http://www.hud.gov/offices/hsg/sfh/reo/goodn/gnndabot.cfm for more information.

Dollar Homes: HUD's Dollar Homes initiative helps local governments to address specific community needs by offering low to moderate income families the opportunity to purchase qualified HUD-owned homes for $1 each.
See http://www.hud.gov/offices/hsg/sfh/np/np_home.cfm for more information.

Nonprofit: The Federal Housing Administration (FHA) offers community and faith based nonprofit organizations the opportunity to purchase HUD homes at discounts up to 30%. With this discount, local nonprofit organizations invest in their communities through property rehabilitation and resell to first-time homebuyers and low to moderate income families.
See http://www.hud.gov/offices/hsg/sfh/reo/goodn/dhmabout.cfm for more information.

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How can I find out if I'm eligible for one of the special programs?

Contact your local HUD office. If you need contact information,
call 1-800-CALL-FHA (800-225-5342)
or send an email to info@fhaoutreach.com

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What are the different property contacts for the HUD property for sale?

If you would like to see more contact information for a HUD-owned property, click the Agent Info tab on Property Details. At the top of the screen there is the HUD HOC contact information.

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Property Search

How do I search for a property in my area?

You can search for all the HUD properties in a state by clicking the state on the map or selecting it from the list.

You can type in part of the street address, or part of any of the other text fields. The system will select all properties that contain in the corresponding fields the letters or numbers that you type in. You can also search by a price range, number of bedrooms or bathrooms, buyer type or property status.

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Can I save searches or bookmark properties?

When you have selected your search parameters and clicked Search, the system will keep a record of that search and up to five additional searches. Click the Recent Searches button to view the parameters or rerun your searches . If you click a Property Case to view property details, that property and up to five additional properties will be saved by the system. Click the Recent Listings button to view a list of recently viewed properties; you can click the Property Case number link to review the property details.

To permanently save unlimited searches and listings and receive user defined email alerts, you are required to register with HUDHomestore.com and create a user name and password login.
Click the Save Search icon to save the parameters of our search.
You can click the Save button to the right of the property in the list of search results to save a property to review when you log in.

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How can I see properties or searches that I've saved?

You can see properties that you've saved by logging in to HUDHomestore.com. You will see links to Saved Properties and Saved Searches.

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How can I rerun searches that I've saved?

To rerun a search that you have saved, log in to the HUDHomestore.com, click Saved Searches, and click the link under Search Criteria.

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How can I be notified that there are new listings I might be interested in?

HUDHomestore.com can send you email alerts if a property meeting your search criteria becomes available. First log in to HUDHomestore.com, and click your Saved Property list. You will see a column called Email Alerts and Property Notes. Click the Email Alerts link.

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Buyers

How do I search for a property in my area?

You can search for all the HUD properties in a state by clicking the state on the map or selecting it from the list.

You can type in part of the street address, or part of any of the other text fields. The system will select all properties that contain in the corresponding fields the letters or numbers that you type in. You can also search by a price range, number of bedrooms or bathrooms, buyer type or property status.

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Can I buy a home for investment purposes?

Yes. However, during the initial listing, owner-occupants get priority. If an owner-occupant does not bid on the home, then investors can bid on the home.

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How can I find out if I'm eligible to buy a property?

For individual purchasers, you must have a valid Social Security number (SSN) or Employer Identification Number (EIN) to purchase a home. Owner-occupants are not eligible if they have purchased a HUD property in the past two (2) years.

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Can I bid on homes myself?

No. HUD requires all bids be submitted through an authorized HUD broker. Click the Find Broker link on the top menu or in the Property Details screen to find a registered HUD broker in your area.

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Can I buy a property with someone else?

Yes. You need to work with the selling broker to find out how a purchase by multiple buyers is handled.

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How can I get more information about a property I want to buy?

Contact the local Listing Broker for the property or your Selling Broker.

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Do I have to register to make an offer?

No. You do not have to register to make an offer through a Listing Broker. However, registering on the site allows you to save your recent searches and recent listings, as well as receive email alerts when new listings become available.

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What if I forget my password or user name?

If you forget your username, you will have to reregister on the site. If you forget your password, you can get a temporary password after you answer the two security questions you set up when you first registered.

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How do I update my personal (profile) information?

Once you've logged in, click the Public Functions link to the left of the Logout link. One the left side, click the My Profile link. In the Update User Profile screen, you can make changes to your password, security questions, and contact information. To save your changes, click Submit.

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Do I need an agent to make an offer?

You cannot put in an offer on a HUD Home by yourself. You must use a Selling Broker who is licensed to sell HUD Homes to represent you, or you can go through the Listing Broker for the home.

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My computer won't display a PDF document.
What can I do?

Some documents (such as Sales Contracts and Addendums) are saved in Adobe's PDF format. To get the free PDF reader, click the Adobe Reader link.

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Brokers/Agents

It's just after midnight Central Time. Why can't I put in a bid?

You are prevented from submitting bids while the software opens and ranks the previous day's bids during the nightly process. This lockout period begins at 12:00 AM CT and ends anywhere from 15 to 60+ minutes later, depending on the number of bids that need processing.

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What happened to my bid?

If you place a bid today, it will not be reviewed by the Asset Manager until the Bid Open Date, which is the day after the Bid Submission Deadline. However, your bid may remain unreviewed or the Bid Period may end immediately for one of the following reasons:

(1) The Asset Manager accepts a bid from an earlier bidding period. This immediately ends the Bid Period. A message is posted saying the property is “Pending Offer” or “Under contract” and “bids are not being accepted at this time.” On the next update, the home is removed from the “Listed for Sale” portion of the web site.

(2) If there are no unopened bids on the home, the Asset Manager can take the home off the market, and may or may not relist it. If this happens,
the Bid Period ends early, and a message is posted saying the home is currently not for sale and bids are not being accepted at this time.

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Is there something that explains the changes to HUD Home Sales?

Yes there is. It's a PDF of the HUD presentation to Real Estate Brokers. Click the following link:

· Important Changes to HUD Home Sales for Real Estate Brokers

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How do I register on the site?

If you are an associate broker or selling agent, your principal broker must register first before you can register with HUDHomestore.com. When you register as an associate broker or selling agent, you will need to use the NAID of your principal broker. You will also need your Real Estate license number and expiration date.

In the Home screen on the upper right side, click the Bidder link. This displays the Bidder Registration screen where you start the registration process. The Submit button does not become "live" until the terms and conditions are accepted.

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How do I obtain a NAID?

You can find the documents to apply for a NAID on HUDHomestore.com using the NAID Registration link. When you have completed the application process, you will be issued a NAID. Once you have obtained a NAID, you can register at HUDHomestore.com and create a user name and password login. If you are a Selling Agent, your principal broker must be registered before you can register. This NAID registration permits you to make an offer on a HUD property and proceed to the sale closing.

To obtain a NAID:

1. Click the NAID Registration link.

2. Click the Bidder Application link and complete the form.

3. Click the Selling Broker Certification link and complete the form.

4. Find the correct address for your state's Homeownership Center, and mail the forms.

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Where do I go if I need help with NAIDs?

For questions about NAID applications, company name or address changes, or registering to sell HUD Homes:
Call 1-800-CALL-FHA (800-225-5342)
or send an email to info@fhaoutreach.com

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Where do I go if I need help with my HUDHomestore.com registration or login, or have problems using this site?

If you need help using HUDHomestore.com:
Email the Help Desk at HUDHomestoreHelp@yardi.com

Everyone: Be sure to include your first and last name, your phone number, your email address, and your user name (if you have one). If there's a problem with a specific case, please include the case number. If there's a problem with a screen, try taking a screen shot of the active window (press Alt + PrintScreen) and pasting it into the email.

Additional Bidder Information: Be sure to include the following:

1. Your user name (if you have one)
2. Your NAID or Principal Broker's NAID
3. Real Estate License number(s)
4. State(s) Licensed
5. Items 2 through 4 for any additional brokers

For technical questions about using the HUDHomestore.com:
Phone 866-777-2034

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Why do I have to register as a bidder?

HUD requires each selling broker/agent (as well as nonprofits and government agencies) to register as a bidder so HUD can confirm that you are using a valid NAID and to authenticate your identity. Only valid bidders are permitted to make offers on HUDHomestore.com.

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How do I become a HUD-registered broker?

If you do not already have a valid, active NAID, you must complete bidder certification documentation as the first step to becoming a HUD-registered broker. Once the registration process is completed, you will be able to submit offers on HUDHomestore.com. The forms you require are on the HUD website. They are the SAMS 1111 Broker application and the SAMS 1111A Selling Broker Certification. To get the free PDF reader, click the Adobe Reader link.

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If I am licensed in more than one state, can I make offers for people in each state?

If you are a selling broker or selling agent and have registered with a real estate license and NAID for a specific state, you can make an offer on a property in that state. Each license and NAID combination must be unique. However, if you are a principal broker, you can register in more than one state using a single NAID, but must have a valid broker's license for the states in which you are registering. If you are a selling agent or associate broker you can register in multiple states, but you will need a separate, valid NAID for each state.

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What if I forget my password or user name?

If you forget your password, you can get a temporary password after you answer the two security questions you set up when you first registered. If you forget your user name, send an email to
HUDHomestoreHelp@yardi.com.

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I remember my exact user name and password. Why can't I log in?

Perhaps the user name and password you're using is for another bidding site, not HUDHomestore.com. The sales of some properties require that you leave the HUDHomestore.com site and register at an external site to place your bid. HUDHomestore.com does not keep a record of registration and bids at an external site.

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How do I get my broker listing corrected on HUDHomestore.com?

If you would like to change any contact information, you must send an updated SAMS-1111 form to HUD. Once HUD makes the changes, your listing will be automatically updated on HUDHomestore.com.
Click the link to display the SAMS 1111 Broker form.

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Why can't I see my name with the Find a Broker search when I've registered as a Bidder on the listing site?

When you register on the listing site, you are registering only as a Bidder who can make bids and check bid results. The Find a Broker search does not look at that information. It shows only those Brokers with active NAIDS in SAMS and P260, whether or not they're registered on the listing site. So registering on the site is independent of your being found on the Find a Broker search.

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I am a broker and have obtained several NAIDs that I use with different branch offices. I can register the NAID for one office, but when I go to register a NAID for a second office I get a message that says that my license is already associated with a NAID.

The system permits only a single NAID to principal broker association. You cannot register with more than one NAID for your state license. If you have many agents in several different locations that you want to register, they must all register under a single NAID.

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I am a selling broker and have entered my broker's NAID and my real estate license number, but I am getting an error. Why can't I register?

Your principal broker must first register as a Bidder on the website (the link is in the upper right corner). Once they have registered, then the associate brokers and selling agents can register on the website using the principal broker's NAID.

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How do I update my personal (profile) information?

Once you've logged in, click the Bidder Functions link to the left of the Logout link, then click User Profile on the top menu. In the Update Profile screen you make changes to your password, security questions, NAID information, and contact information. To save your changes, click Submit.

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On which screen can I submit an offer?

Click a home's case number to display the Property Details screen.
On that screen is the Submit an Offer button.

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How do I keep track of offers I make for clients?

Once you submit an offer you can check the status of your offer by logging in to HUDHomestore.com. On the Review Your Bids page you can search for a specific offer or view a list of all of your current offers. You can only view bids that you have submitted.

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What do I do if an offer has been counteroffered?

As a bidder, you can review all HUD initiated counteroffers by selecting the Counteroffer search criteria to 'Yes' on Review your Bids. Also, if you have been notified that there has been a counteroffer, your original bid will have been canceled. Go to the Review Your Bids screen, and locate the bid. Click the Property Case number link to view the Property Details screen. You will then see a link that you can use to respond to the counteroffer.

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What do I do if an offer has been accepted?

If your offer has been accepted, you are required to deliver the signed contract and all addenda to the asset manager within two (2) business days.

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What is the Bid Amount?

The Bid Amount is the sale price for the property. It is a fair market value based on a recent appraisal. You can make an offer under or over the sale price. HUDHomestore.com will select a winning bid based on the offer that gives the highest net to HUD.

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What is a Bid Open Date?

The Bid Open Date is the date on which the asset manager can open, and accept or reject bids.

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When are bids opened?

The asset manager can open and accept bids on the Bid Open Date. The date and time that this can occur is shown on the Property Details screen. Bid Open dates vary according to the type of listing period that the property is currently in.

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Can I cancel an offer after it has been submitted?

Yes you can cancel an offer after it has been submitted, until the bid opening date. Log in to HUDHomestore.com, click Bidder Functions, and go to Review your Bids. Click the bid you want to cancel. Click the Withdraw this Bid button. A summary screen will appear, and you will again have to click the Withdraw this Bid. The bid is then withdrawn from consideration by HUD. You will not be able to cancel an offer after the bid opening date has passed.

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How do I find out if an offer has been accepted?

It remains the responsibility of the bidder to review the status of all submitted bids on HUDHomestore.com. On the Review your Bids screen, you can filter to find all accepted bids. Automated emails are generated from the system as a courtesy, but should not be relied upon for notification of accepted bids.

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Bid Status

How can I see the status of bids for the property I made an offer on?

Once you've logged in, you can click on Bidder Functions on the top right of your screen and review your bids. You will not be able to view bids other than those you have entered yourself.

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What are the different bid statuses?

AC: Accepted - The AM has ACCEPTED your bid. Please ensure that all documentation is in order and has been sent to the AM for review. Failure to do so in a timely manner may result in your bid being canceled.
See What do I do if an offer has been accepted?

CA: Canceled - Your bid was canceled by the AM.

OBC: Other Bid under Contract - Your bid was NOT selected. The AM entered into a Sales Contract on another bid. If you elected your bid to be a backup, your bid will be saved for future consideration in case the contract gets canceled.

OBS: Other Bid Selected - This bid has NOT been selected. The AM has a preliminary contract acceptance from a different bidder for this property. If you elected your bid to be a backup, your bid will be saved for future consideration.

PR: Pending Review - Your sealed bid is Pending Review and is not currently available to the AM. You cannot modify or withdraw this bid. Bids from a previous bid-opening date are still under review. The AM does not have any additional information at this time.

SB: Sealed Bid - Your bid is sealed and is not available to the AM. You can modify or withdraw the bid unless the Asset Manager has accepted a bid from an earlier bid period.

UR: Under Review - The AM is currently reviewing your bid and others from this bid-opening date.

WI: Withdrawn - You withdrew your bid from consideration before the AM reviewed the bid.

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How to become an Approved Non-Profit (housing)

Government Agencies
HUD is offering local governments the opportunity to take advantage of a unique HUD resource - HUD Homes for Sale - at a bargain rate of $1, plus closing costs. The new Dollar Homes Initiative will allow local governments to purchase select HUD Homes for Sale for $1 and use them as part of a community revitalization or neighborhood affordable housing strategy. The HUD Homes available under this new program are those that have been on the market for six months or more. Local governments can partner with local non-profit homeownership organizations or tap into existing local programs to resell the homes to low- and moderate-income residents of the community. In these cases, the local governments will be required to purchase these properties and convey it to the non-profit organizations for rehabilitation and resale to first-time homebuyers. Hundreds of properties are available currently and new houses will be added on a weekly basis.

 

Good Neighbor Next Door

 Information by State
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Related Information
 -   Good Neighbor main page
 -   Frequently Asked Questions
 -   Homeownership Center
 -   Property Listings by State
 -   Revitalization Areas

Law enforcement officers, pre-Kindergarten through 12th grade teachers and firefighters/emergency medical technicians can contribute to community revitalization while becoming homeowners through HUD's Good Neighbor Next Door Sales Program. HUD offers a substantial incentive in the form of a discount of 50% from the list price of the home. In return you must commit to live in the property for 36 months as your sole residence.

How the Program Works

Eligible Single Family homes located in revitalization areas are listed exclusively for sales through the Good Neighbor Next Door Sales program. Properties are available for purchase through the program for five days.

How to Participate in Good Neighbor Next Door

Check the listings for your state. Follow the instructions to submit your interest in purchasing a specific home. If more than one person submits on a single home a selection will be made by random lottery. You must meet the requirements for a law enforcement officer, teacher, firefighter or emergency medical technician and comply HUD's regulations for the program.

HUD requires that you sign a second mortgage and note for the discount amount. No interest or payments are required on this "silent second" provided that you fulfill the three-year occupancy requirement.

The number of properties available is limited and the list of available properties changes weekly.

Who May Participate in the Good Neighbor Next Door Sales Program?

Law enforcement officers, pre-K through 12th grade teachers and firefighters/emergency medical technicians are eligible to purchase home through this program.

What Are the Benefits for the Participant?

The selected bidder may purchase the property at a 50 percent discount from the list price. For example, if a HUD home is listed for $100,000, an officer can buy it for $50,000. To make a HUD home even more affordable, you may apply for an FHA-insured mortgage with a downpayment of only $100 and you may finance all closing costs.

If the home you want to purchase needs repairs, you may be eligible for an FHA rehabilitation mortgage. The FHA 203(k) mortgage program helps homebuyers buy a home and have enough money to rehabilitate or repair it. Repairs must cost more than $5,000. The cost of the repairs and the mortgage are combined into a single monthly payment. Consider FHA’s 203(b) program if needed repairs are under $5,000. FHA also has a new Streamlined 203(k) program which may be useful.

Discuss these financing options with your lender.

I already purchased a home under the GNND Program. Where can I get information about my second mortgage?

Information is available on the Good Neighbor Next Door Loan Servicing page.

Where can I get additional information?

Please call (800) CALL-FHA.

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HUD Revitalization Areas

 Information by State
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Related Information
 -   Good Neighbor Next Door Program
 -   Non-profit Program

Revitalization areas are HUD-designated neighborhoods in need of economic and community development and where there is already a strong commitment by the local governments. Revitalization Areas are the basis for HUD programs such as the Good Neighbor Next Door Program (which includes Officer Next Door and Teacher Next Door) and the Direct Sales Program for Nonprofit agencies and Municipalities.

There are hundreds of revitalization areas across the country. HUD is always working with localities to designate new areas. For information on Revitalization Area Evaluation Criteria, please see Housing Notice 2005-09.

For more information on revitalization areas, please contact your local HUD Homeownership Center.

 

 

Good Neighbor Next Door Mortgages

- -
 Information by State
 Print version
 
-
Related Information
-
 -   Good Neighbor main page
 -   NSC Home

The National Servicing Center (NSC) in Tulsa monitors the servicing of Good Neighbor Next Door (GNND) loans after closing. The Good Neighbor Sales program allows eligible full-time law enforcement officers, teachers, and firefighters/emergency responders to participate. This page describes GNND participant responsibilities according to program regulations.

If you have any questions about your GNND mortgage, please contact our servicing contractor according to these instructions.

Annual Certifications

When participants purchase properties under the GNND program they agree to own and live in the property for a three-year period as their sole residence. Participants are required to certify every year that they are living in the property.

The annual certification is mailed to participants, ready for signature, around the anniversary of the purchase. Participants should sign, date, and return the form to the address specified in the letter. If they fail to return the first letter, a follow-up letter is sent one month later. At times, their return letter and our follow-up letter cross in the mail. If this happens, participants can either contact our servicer to determine if the first certification was received and logged in or they can sign and return the second certification.

If participants fail to return at least one annual certification per year, NSC refers the case for investigation. An investigator will then make an on-site visit to verify the occupancy of the property. Further, the investigator will ask the participant to sign the annual certification in their presence. In the event that investigation fails to verify occupancy, the participant will be turned over to the Office of Inspector General for further investigation and possible prosecution. To avoid noncompliance, complete and return the annual certification forms promptly and honestly. Falsifying information on this certification is a felony. HUD will prosecute false claims and statements. Conviction may result in criminal and/or civil penalties. (18 USC 1001, 1010, 1012 3559, 3571; 31 USC 3729, 3802).

Military Duty

Participants who are called to active military duty are provided clemency in regards to the owner occupancy requirements of the program for the timeframe that they are on active duty. Participants on active military duty are not required to occupy the property and are allowed to rent the property (only while on active duty) if necessary to minimize potential vandalism. However, the NSC needs to be aware of those participants who are on active military duty and are not occupying their property. Participants must notify the NSC according to the Military Duty Instructions. Print out the information and instructions and comply with the instructions so that you will not be referred for investigation during your military duty.

Subordinations

When participants close on their home, they sign a note and a mortgage. The mortgage is filed right after the first (primary) mortgage, making it a second mortgage. When participants pay off their first mortgage (usually done by refinancing), HUD's mortgage moves into first position. If a participant is attempting to refinance their first mortgage, the lender will want its new loan to be in first position. In order to accomplish this, HUD must be willing to subordinate its position to the new first mortgage.

HUD has certain rules and procedures regarding subordinating. The rules are that HUD will consent to refinancing (1) for the purpose of obtaining an FHA 203(k) rehabilitation loan or (2) for the purpose of obtaining a lower mortgage interest rate or change in the term of the loan and (3) to prevent the participant from defaulting on the first mortgage. The 203(k) loan is a rehabilitation loan in which necessary property improvements are financed into a new loan.

The closing (or title) agent handling the closing of the new loan should handle the paperwork and details to obtain the HUD subordination. Participants can refer the closing company to this page or they can print the Subordination Information sheet and take it to the closing company. Read the linked information then mail or fax the subordination request to our servicing contractor, C&L Service Corp./Morris-Griffin Corp., according those instructions.

Pay Offs

If a participant needs to dispose of the property before expiration of the three-year occupancy period (for job relocation, family composition changes, or refinance), NSC's contractor, C&L Service Corp./Morris-Griffin Corp., processes those payoffs. Fax the request for the payoff with the following information: participant's name, full property address, estimated closing date, company requesting the payoff, company address, company telephone number, return fax number, and signed permission of the participant to collect the data. All of this information may be mailed or faxed to C&L Service Corp./Morris-Griffin Corp. Payoff requests are usually processed and faxed out within 2 business days of receipt.

Releases

At the end of the required three-year occupancy period, HUD's second mortgage will be released provided (1) the participant has completed and returned the required annual certifications, (2) is not currently under investigation by the Office of Inspector General, and (3) is in compliance with all GNND regulations. A mortgage satisfaction will be filed with the participant's local county recorder's office. After the release is filed, a copy will be mailed to the property address. Thereafter, HUD's second mortgage will not show up on the title to your property. After release, there is no further obligation to or restrictions imposed by the Department of Housing and Urban Development. Releases are mailed to the county recorder for filing no later than thirty days after the end of the required occupancy period. However, some counties have a filing backlog, over which HUD has no control.

Releases are prepared and filed by our servicing contractor.

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Content current as of 15 May 2009  

 

 

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